Shipping policy

Shipping Policy

The Coloring Way currently ships within the United States.

Made-to-order products

Our products are made to order. After an order is placed, it is sent into production before it is shipped. Production and delivery times may vary depending on the product and fulfillment location.

Shipping rates

Available shipping methods and shipping charges are calculated and displayed at checkout before you complete your purchase.

Multiple packages

Products in the same order may be produced or fulfilled at different locations. Because of this, your order may arrive in more than one package and packages may arrive on different days. You will not be charged again simply because an order is shipped in multiple packages.

Tracking

When tracking information is available, it will be provided after your order ships.

Shipping addresses

Please review your shipping address carefully before completing your order. If you notice an error after placing an order, contact us as soon as possible. Because orders may move into production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Damaged, incorrect, or missing items

If your order arrives damaged or incorrect, please contact us at jessicabillar@yahoo.com with your order number and photos when applicable so we can review the issue.

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or the carrier. If you still need help, contact us and we will assist where possible.

Questions about shipping can be sent to jessicabillar@yahoo.com.