Refund policy

Because The Coloring Way products are made to order, we generally do not accept returns or exchanges for change-of-mind purchases, including ordering the wrong size or deciding you no longer want the item.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or if you receive the wrong item, please contact us as soon as possible at jessicabillar@yahoo.com. Include your order number, a brief description of the issue, and clear photos of the item and packaging when possible.

We will review the issue and, when appropriate, arrange a replacement or refund. Please do not send an item back unless we specifically ask you to do so.

Order changes and cancellations

Because orders may move into production soon after they are placed, we cannot guarantee that changes or cancellations will be possible. If you need to request a change or cancellation, contact us as quickly as possible and we will do our best to help before production begins.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

This policy does not limit any rights you may have under applicable law.

Questions about an order or this policy can be sent to jessicabillar@yahoo.com.